The NAGPUR TALES

This Privacy Policy is applicable to The Nagpur Tales and lays forth our policy on the collection and use of information on this and our other sites. The company recognizes the significance of safeguarding its users’ privacy and is committed to providing comprehensive privacy protection to its users. The company complies with the Indian Information Technology Act, 2000 (IT Act 2000) and SPDI Rules.

This Privacy Policy is applicable to current and former visitors to our websites and our online customers. By visiting and/or using our website, you agree to this Privacy Policy.

Information we collect

Contact Information:When you visit our website or register for a heritage walk, we ask for your name, mobile number, telephone number, state, city, street, and IP address.

Payment and Billing Information:We may collect your billing name, billing address, and payment method when you book a slot for the heritage walk. However, we never collect your credit card number, expiration date, or any other sensitive information related to your credit card on our website. Credit card information will be obtained and processed by our online payment partner, Razor Pay.

Other Information:When you visit our website, we may collect information about your IP address and the browser you’re using. We might trace back to the site that you came from, the type of device that you’re using, the version of operating system on your computer or device, the time you spent on the website, the particular sections you visited, and the time you spent on each of them.

Collection of Information in different ways

Directly: We collect information that you voluntarily provide to us through Google forms for registration purposes or payment completion. We also collect information when you ask a question by phone or email.

Passively:We use tools like Google Analytics or browser cookies to collect information about the user so as to improve the overall user experience.

Use of Personal Information

To contact you, we may use the information provided by you, to contact you for confirmation of a booking or other promotional purposes.

To respond to your requests or inquiries, we use information respond to the questions or requests made by you through email or call.

To improve user experience, we may use your information to make our site user friendly, improve our services. We may merge the information directly provided by you with the information we collect from third-party websites.

To send you transactional communications,we use information to send you emails or SMS about your transaction, account, or payment.

For security reasons,we use information to protect our company, our customers, or our websites.

For marketing purposes,we might send you an email regarding offers that you can avail of, or we might use your information to tell you about third-party offers.

We use information as otherwise permitted by the law.

Sharing information with third parties

With third parties that will perform services on our behalf, we share information with third parties who help us manage our online registration process or payment process.

To comply with the law or to protect ourselves,we will release information when requested by the court of law (i.e., on court order). On request, we may disclose information to a government agency or an investigative body. We have complete authority to exchange information while investigating possible fraud.

With any successor to all or part of our business,in the event of a merger or transfer of ownership, we may provide the customer list to the new company partner or owner.

Third-party sites 

There may be links from our sites to other websites; however, please keep in mind that this Privacy Policy only applies to our sites, not the websites of other companies or organizations to which our sites may be linked. You must verify any linked sites for the Privacy Policy that applies to that site and/or make any appropriate queries with the operator of that linked site regarding that privacy policy. These connections to third-party websites are given only for your convenience and information. The company neither endorses nor is responsible for the linked websites.

Changes to the Privacy Policy

We retain the right to modify our Privacy Statement at any time. As a result, we urge that you visit this page on a frequent basis to check for changes. Any modifications will be disclosed to you by posting the amended Privacy Policy on this page. These changes will take effect as soon as they are posted on this page.

Acceptance of our Privacy Policy

By using this site or any other company site or interactive banner advertisement, you agree to our Privacy Policy and the terms and conditions set forth on the site. By providing your information, you agree to the terms of our Privacy Policy. If you do not agree to this Privacy Policy, please do not continue to use our sites. Your continued use of the sites signifies your acceptance of these terms and any changes to them in effect at the time of use.

Contact Us

If you have any questions regarding this Privacy Policy or the practices of this site, please feel free to contact us by sending an email to: thenagpurtales@gmail.com 

Cancellation by the Organization- 

• Cancellation      of the tour owing to events beyond the control of the organization,      including but not limited to an act of God, war, strikes, terrorism,      governmental regulations, riots, civil unrest, earthquakes, fire, floods,      and other natural disasters, shall be made at the company’s sole      discretion without notice and without any refunds.
• The      organization is entitled to the option of cancelling the tour with a full      refund of the participant's fees.
• Under      any circumstance, if the organization is forced to cancel the tour, the      participant shall be presented with the choice of a full refund or      postponement; if the former is chosen, the organization shall refund the      entire amount.

Cancellation of Walking Tours/ Heritage Walks –

• The      participant should process the payment only after receiving the      confirmation upon registration for the tour. After the payment, the      participant is entitled to cancel the participation with a 50% refund of      the fees provided that notice of such cancellation is sent to the      organization within 48 hours of payment or as otherwise specified in      writing.
• In      case, the participant fails to meet the cancellation deadline, i.e. 48      hours after the payment, the organization shall not refund the amount.      However, the request for postponement could be taken into consideration,      and efforts shall be made to accommodate the participant in the following      tour.
• If      the participant does not attend the tour for any given reason without      prior notice, the participant shall not be refunded any fees paid for the      tour.

• Sakha      (hereinafter referred to as "the organization," "we,"      "us," or "our") shall reserve the right to cancel a      tour in the interest of the participants’ well-being and safety.
• Smoking      and consumption of alcohol or alcoholic beverages on the tour is strictly      prohibited.
• Entrance      to religious and sacred destinations may be denied due to inappropriate      apparel, and the organization shall not be liable for such limitations on      tours.
• The      participant will be held liable for the responsibility and expenses,      including fees charged for all the property carried by or belonging to the      person.
• The      organization may use the photographs or videos taken during the tour for      publications on its websites or in print advertising. However, the      participants' verbal consent will be taken before the tour.
• Without      prior permission, note-taking or audio or video recording of any sort is      strictly prohibited. Recreation or replication of our stories will provoke      us to file a law suit, and nothing less.
• Confirmation      of a participant’s booking shall be given by the organization, however,      only after the payment transaction is completed.
• In      case of a balance payment, the participant must pay the balance 7 days      prior to the commencement of services; payment during the 7 days before      the commencement of the tour shall be accepted only in full capacity and      not as a balance.
• During      the festive season or peak season, the organization will accept bookings      only with full payment.
• The      organization shall not bear the expense of any service obtained by the      participant during the tour that is not mentioned in the      already-distributed itinerary.
• The      organization shall not be held liable for the quality or taste of the      snacks served for refreshment during the tour.
• The      organization shall not bear the responsibility of making arrangements for      participants’ vehicle parking; he or she shall be solely responsible for      making the arrangements for the same.
• Participants      will not be allowed to commence or participate in the tour if they fail to      provide a COVID vaccination certificate.